Privacy Policy

Last Updated: January 28, 2026

At ZYRAVO, protecting your privacy is our top priority. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. INFORMATION WE COLLECT
When you interact with ZYRAVO, we collect the following types of information:

Order Information:
Your name, shipping address, billing address, phone number, and email address.

Payment Information:
We use secure, encrypted payment processors (such as Tap, Tabby, or Tamara). Your credit card details are processed directly by these partners and are never stored on our servers.

Device Information:
Your IP address, device type, browser, and data about how you interact with our site through cookies to improve your shopping experience.

2. HOW WE USE YOUR INFORMATION
We use the information we collect to:

Fulfill Your Orders:
Process, ship, and deliver your products through our logistics partner (Salasa).

Communication:
Send you order updates, tracking information, and respond to your inquiries via WhatsApp or email.

Service Improvement:
Analyze our store’s performance to provide a smoother shopping experience.

Marketing (Optional):
Inform you about our new collections and exclusive offers, only if you have opted in.

3. SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not sell your personal data. To provide our services, we share your information only with essential partners:

Platform Provider:
Shopify Inc.

Logistics & Fulfillment:
Our warehouse and delivery partner (Salasa) for shipping your packages within KSA and the GCC.

Payment & Credit Services:
Tap Payments, Tabby, or Tamara to facilitate transactions and "Buy Now, Pay Later" solutions.

Legal Compliance:
If required by law to protect our rights or comply with a judicial proceeding.

4. COOKIES:
We use cookies to improve your experience. For detailed information on the types of cookies we use and how to manage them, please refer to our dedicated [Cookie Policy]

5. YOUR RIGHTS (GCC COMPLIANCE)
As a resident of the GCC (particularly KSA and UAE), you have the following rights regarding your data:

Right to Access:
Request a copy of the personal data we hold about you.

Right to Correction:
Request the correction of inaccurate or incomplete information.

Right to Deletion:
Request the deletion of your data, unless we are legally obligated to retain it.

Right to Opt-Out:
Unsubscribe from our marketing communications at any time via the "Unsubscribe" link in our emails.

6. DATA SECURITY
We implement industry-standard technical and organizational security measures to protect your data against unauthorized access, loss, or alteration.

7. CONTACT US
For any questions regarding your data or to exercise your rights, please contact our Data Protection Officer:

ZYRAVO ECOM - FZCO
Email:  support@zyravo.co
WhatsApp:  +971 52 942 6010
Address:  Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE