Refund & Return Policy

At ZYRAVO, we strive to ensure that your experience is as premium as your purchase. If you are not entirely satisfied with your order, we are here to assist you with a clear and transparent process across the GCC.

RETURN PERIOD

Standard Return:
You have 14 days from the date of delivery to request a return or exchange.

Damaged/Incorrect Items:
Any issues with damaged, defective, or incorrect items must be reported within 48 hours of delivery to be eligible for a full replacement or refund.

ELIGIBILITY CRITERIA

To be eligible for a return, your product must meet the following conditions:

Condition:
The items must be unused, unwashed, and in the original sellable condition with no signs of wear.

Packaging:
The original product packaging (branded boxes, dust bags, etc.) must be intact. Do not use the product box as the shipping box. Please use a protective outer carton.

Tags:
All original tags and security seals must remain attached.

RETURN & EXCHANGE PROCESS

To initiate a request:

Contact our support team via WhatsApp at +971529426010 or email support@zyravo.co

Provide your order number and clear photos or a short video of the product and its packaging for evaluation.

Once approved, we will provide instructions for our logistics partner to collect the item.

Unauthorized Returns:
Items sent back to us without prior approval will not be accepted.

Note on Exchanges:
Customers are responsible for selecting the correct size. For exchanges due to sizing errors, the customer is responsible for all associated return and redelivery shipping fees.

SHIPPING COSTS & FEES

ZYRAVO Error:
If the return is due to a factory defect or wrong item sent, we cover all logistics costs.

Customer Choice (Change of Mind/Size):
For returns based on personal preference, the original shipping fees are non-refundable. A flat return shipping fee will be deducted from your refund to cover logistics across the GCC.

Customs & Duties:
For international GCC orders, any customs duties or local taxes paid at the time of delivery are strictly non-refundable.

REFUNDS (PROCESSING TIMES)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

After inspection (3-5 business days), refunds are processed via the following methods:

Credit/Debit Card & mada:
5 to 10 business days via Tap Payments.

Apple Pay:
Refunded directly to your Apple Wallet linked card.

STC Pay (KSA):
Fast processing directly to your digital wallet.

Tamara / Tabby:
Your payment plan will be automatically updated by the provider.

COD Refunds:
For orders paid via Cash on Delivery, refunds are issued as Store Credit to your ZYRAVO account. This credit is valid for 12 months. In case of a defective product or a shipping error on our part, a bank transfer refund can be arranged upon request.

NON-RETURNABLE ITEMS

Items marked as "Final Sale" or "Non-returnable".

For hygiene reasons:
Socks, insoles, or personal accessories (if applicable).

Products with signs of outdoor use or damaged original packaging.

CONTACT US

ZYRAVO ECOM - FZCO
Email: support@zyravo.co
WhatsApp / Phone: +971529426010
Address: Dubai Silicon Oasis, Dubai, UAE